Worcestershire Liberal Democrats call for regulator to step in and hold Royal Mail to account as local delivery targets are missed

Almost one in five first-class deliveries in the Worcester postcode area were delivered late. 

Liberal Democrats have now called for greater accountability on missed targets to help improve first-class delivery and turn around a service that people have paid for but is “failing people in Worcestershire. They also called on the regulator OFCOM to step in and “act on these unacceptable delays”.

Residents across the county have raised frustration with the service. They have particularly been exasperated by health letters arriving after the date of the medical appointment and bank cards taking almost two weeks to arrive.

Liberal Democrat West Worcestershire Parliamentary Spokesperson Dan Boatright-Greene said:

“These missed targets are shocking and are leaving countless people in the lurch here in Worcestershire. People rely on these deliveries being on time to go about their lives and should not be forced to put up with this level of delay. 

“This poor service has been going on for far too long, and people are rightly sick to the back teeth of it. It is time OFCOM stepped in to act on these unacceptable delays and hold this failing Royal Mail service accountable for letting people down.

“As Liberal Democrats, we will do everything in our power to pressure Royal Mail into improving deliveries so people in our area can finally get the service they expect and deserve.”